Question 1

How quickly can you arrive?

Accepted Answer

Most Sydney emergency callouts are reached within 30–90 minutes, depending on traffic and your location. We give you a live arrival window when you call.

Question 2

Do you offer 24/7 emergency service?

Accepted Answer

Yes - genuine 24/7. We answer the phone day and night, weekends and public holidays. The number you call after hours is the same number we answer.

Question 3

Are you licensed and insured?

Accepted Answer

Yes. Every Empire electrician is fully licensed in NSW and we carry full public liability insurance. Licence details are available on request.

Question 4

What areas do you service?

Accepted Answer

Sydney-wide - Eastern Suburbs, North Shore, Inner West, Northern Beaches, Western Sydney, Sutherland Shire, Hills District, St George and CBD.

Question 5

Do you provide upfront pricing?

Accepted Answer

Always. We diagnose the issue, give you a fixed price for the work, and only proceed once you've approved it. No hidden fees, no surprises on the invoice.

Question 6

Do you offer a warranty?

Accepted Answer

Yes - a lifetime workmanship warranty on every job. If our workmanship ever fails, we come back and fix it at no charge.

Question 7

What payment methods do you accept?

Accepted Answer

Card (tap or insert), bank transfer and most major payment methods on the spot.

Question 8

What does a typical electrical job cost?

Accepted Answer

Most standard jobs fall between $150 and $800 depending on the work. A simple power point or downlight replacement sits at the lower end. Switchboard upgrades, EV charger installs and mains upgrades run higher because of parts and certification. We always quote fixed-price before starting.

Question 9

What electrical licence do your electricians hold?

Accepted Answer

Every electrician on our team holds a current NSW electrical licence and is qualified to do domestic, commercial and industrial work. We also carry full public liability insurance. Licence numbers are available on request.

Question 10

Do you service my specific suburb?

Accepted Answer

If you are in Sydney or surrounding areas, we almost certainly cover you. Our vans run daily through the Eastern Suburbs, North Shore, Inner West, Northern Beaches, Hills District, Sutherland Shire, St George, Western Sydney and the CBD. Call us if your suburb is not listed and we will confirm straight away.

Question 11

How far in advance do I need to book non-urgent work?

Accepted Answer

Non-emergency jobs are usually booked within 1–3 business days. If it is a larger project like a renovation or switchboard upgrade, we schedule a site visit first then lock in a date that suits you. We also keep same-day slots free for urgent but non-emergency calls.

Question 12

What is covered under your workmanship warranty?

Accepted Answer

Our lifetime workmanship warranty covers any fault directly caused by our installation, repair or wiring work. It does not cover third-party parts that fail on their own, but if our work is the cause we return and fix it free of charge. No time limit, no small print.

Question 13

Do you offer payment plans or financing?

Accepted Answer

For jobs over $1,000 we can arrange flexible payment options including split payments and direct-debit plans. Ask us when you book and we will walk you through the options before any work begins.

Question 14

Can you handle both residential and commercial jobs?

Accepted Answer

Yes. We service homes, apartments, strata buildings, offices, retail stores, warehouses and construction sites. Our team is equipped for everything from a single power point to a full commercial fit-out.

Question 15

Do I need to be home for the entire job?

Accepted Answer

For most residential work you need to be there at the start so we can access the property and discuss the job. After that you are free to step out. For commercial or strata work, we can coordinate directly with building managers if you are not on site.

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